You have to put everything down to dig thru and find your key. & one other annoying thing, you stop at the desk for towels and then have to walk down the path to the pool to a gate where you need your key card, which is just annoying bc you are now carrying your stuff, your food/water from Starbucks & your towels. So if you want something you have to go to Starbucks/Coffeeshop and bring yourself. Shower is large but if water only in 1/2, so what's the point? The pool Bar was closed and no waitstaff at the pool. On the shower, two heads but no way to shut off the other head to get pressure from the one on the wall. There was hair in my shower, but in housekeeping's defense the shower is large but the water source is fixed to the wall so no way to clean the whole floor with water. No Housekeeping Service (scheduled every 3 days & will not come before that). They'd definitely be overflowing onto your seat! Anything to make extra bucks I guess. Concert venue seats are sardine-city, small folding chairs packed tight together pity if you're next to someone hefty. I don't know how long we waited until finally we left and just went to the Grab and Go market. Overworked server finally took our order after about 20 minutes. in line to eat at Baron's to be told that there'd be an hour wait unless we wanted to eat in the bar could've gone straight there and saved 15 minutes. At 4:30 we went to the desk to check room had been ready for a while, but they 'didn't have a chance' to call us. They told us our room would be ready by 4:00 and they'd call us. The pool bar entrance becomes off-limits b/c it's just inside the concert venue gate and there's a major fuss about no one entering that gate prior to concert, requiring a long circuitous trip thru the casino and back, juggling drinks. Cons: When there's a concert, poolside service shuts down so it's self-serve. These are the reason for 4 stars, b/c these features did outweigh the cons below.

Pros: Room was luxuriously perfect with quality linens, fridge, coffee, immaculate, modern, nice toiletries, robes on request great live music/dancing lovely pool area.

Villa Excellance Beach and Wave Pool Resort.

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